Privacy Policy

A legal disclaimer

Haven Living (“we”, “our”, “us”) respects your right to privacy and is committed to protecting the personal data of our residents, families, staff, and website visitors.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.havenliving.ie or contact us in relation to our care services.

We comply with the EU General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (Ireland).

Haven Living

JVSD Care Ltd t/a Haven Living

Suite 11172

11-13 Dyer Street

Drogheda

County Louth

A92 RC5K

info@havenliving.ie

0419806905

If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer (DPO) at the above email address.

Information We Collect
We may collect and process the following types of information:
a. Information you provide directly:

Your name, email address, phone number, and message details when you use our contact or enquiry forms.
Information you provide when applying for a job or registering interest in our services.
Information provided by family members or representatives on behalf of a resident.

b. Information we collect automatically:

Technical information such as IP address, browser type, and pages visited (via cookies or analytics tools).
Information about how you use our website to help improve functionality and user experience.

c. Sensitive (special category) data:
If you share health or care-related information (e.g., in an enquiry form), we will only process that data with your explicit consent and solely for the purpose of responding to your query.

How We Use Your Information
We use personal data for the following purposes:

To respond to your enquiries and provide information about our care services.
To process job applications and manage recruitment.
To manage our relationship with residents and their families.
To improve our website, services, and communications.
To comply with legal and regulatory obligations.

Legal Basis for Processing
Under GDPR, we rely on one or more of the following lawful bases for processing your data:

Consent – where you have given clear permission (e.g., contact forms, marketing emails).
Contract – where processing is necessary to provide the services you request.
Legal obligation – to comply with laws or regulatory requirements.
Legitimate interests – for running, improving, and protecting our business (e.g., analytics, website security).

You may withdraw your consent at any time by contacting us at info@havenliving.ie.

Sharing Your Information
We may share your data with:

Trusted service providers who help us operate our website, IT systems, or communications (e.g., hosting, email, analytics).
Regulatory authorities or legal bodies when required by law.
We do not sell or rent personal data to third parties.

All service providers are bound by confidentiality and data protection obligations consistent with this policy and the GDPR.

Cookies and Analytics
Our website uses cookies to ensure it functions correctly and to help us understand how visitors use it.
You can control or disable cookies through your browser settings.

Data Retention
We only retain personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.
When data is no longer required, it will be securely deleted or anonymised.
9. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.
This includes secure servers, encrypted communications (SSL), and restricted staff access based on role.
10. Your Data Protection Rights
Under the GDPR, you have the right to:

Access your personal data.
Request correction or deletion of your data.
Object to or restrict processing.
Withdraw consent where processing is based on consent.
Request a copy of your data in a portable format.

To exercise these rights, please contact us at info@havenliving.ie.
You also have the right to lodge a complaint with the Data Protection Commission (DPC) at www.dataprotection.ie.

Children’s Privacy
Our website and services are not directed to children under 16, and we do not knowingly collect personal data from minors without parental or guardian consent.

International Data Transfers
If we transfer personal data outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place (such as EU-approved Standard Contractual Clauses).

Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website, with the date of the most recent update clearly shown at the top of the page.